Is it wrong to throw away money? Literally? Long after an international trip ends, traces of the destination remain: Coins. I’ve never successfully exited a country without them, and can only aspire to a net-zero departure. And while the pervasiveness of credit card...
Air travel
I’d Love to Start my Work Day with this Leader
Extraordinary inflight service: Every airline aspires to it, but few pull it off. I’ve written and read a number of articles about how Asian carriers are able to offer a superior soft inflight product. Much is attributed to hiring practices. But that can’t be the...
SFO–TPE, or 777s and a Flat World
Saturday I attended a ceremony to send off United Airlines' inaugural flight from San Francisco to Taipei. It was a party! United decorated the boarding area with paper lanterns and served dim sum and Chinese-style coffee, while brightly costumed characters...