Touring business hotels can be a challenge to the quest for contentment: I tend to suffer from guestroom envy. (Sometimes, though, it's spa envy...or lobby envy...or, well, you get the idea.) My day touring five new hotels in Hong Kong was no exception. Read my post...
Hotels
A Sweet Way to Get Great Service
Travel tip: Pack this, and airline and hotel personnel will bend over backwards for you. In honor of Valentine’s Day, here’s a secret weapon that will woo customer service agents faster than Cupid’s arrow: chocolate. Mimi Almeida, a frequent traveler in her role as...
This Hotel Brand “Gets” the Subtleties of Service
At my local retailers like Safeway and CVS, cashiers always ask, “Did you find everything you needed?” I have observed my own behavior: Often there was something I couldn’t find, but I gave up on it a few minutes ago. Most often, I just say, “Yes, I found everything,”...