Don’t get in my way. Sometimes, that’s all you ask from a hotel. I was talking with a writer this week about a trends piece for business travelers, and she mentioned a conversation she had with Langham Hotels about a certain type of traveler Langham calls the IGI or...
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Hey, This Room Is Occupé
Have you ever been in a hotel room and had someone else enter (or try to) because they were assigned the room at check-in? I have, with the discomfort compounded by being in the middle of the night and the person trying to enter only speaking French. Most business...
The Stranger in the Next Seat: Rock-Star or Bore?
Last week I sat in the San Francisco Chinese consulate office amid a large crowd, and I did something unusual. I asked the man next to me a question. Serendipity struck: He was a United Airlines flight attendant and I was there on United business, too, for an upcoming...