Reading – Week of November 4, 2013

The Authentic Swing, by Steven Pressfield Writers and entrepreneurs love Steven Pressfield’s work. He’s written tons of novels, but two of his nonfiction books, Do the Work and The War of Art, have gained a cult following in these circles. Why? He digs into the single...

Wi-Fi in the Friendly Skies

If you’re a frequent traveler and I tell you I’m writing this on a United Airlines flight with Wi-Fi, then you won’t be surprised when I tell you I did a little happy dance this morning. (This is a figurative happy dance, of course: Even Economy Plus...

Pilots with Heart

There’s a space somewhere between business and leisure travel called medical travel. It’s a space you wish circumstances hadn’t conspired to teach you about. This summer my brother had a very serious heart attack, and he was treated at Brigham &...

Reading: Week of October 21, 2013

Fierce Conversations, by Susan Scott I picked up this book because I was looking for a formula of sentences that would make an upcoming difficult conversation go my way, the “Easy Button” for what would be a tough talk. Yes, Scott does provide a structure...

The High Stakes of Personalized Service

Imagine checking into your hotel room to find a beautiful pot of your favorite green tea, with a note from the general manager. It’s perfectly tailored for you: Your afternoon ritual is to take a break with tea, and you are delighted to find it waiting for you in your...