The Lie-Flat Seat That Doesn’t Work

The Lie-Flat Seat That Doesn’t Work

It was a fantasy, for sure: A fully horizontal night of sleep during the long flight from San Francisco to Auckland—at not much more than an economy fare. Last month, my husband and I flew that route on Air New Zealand, and I was admittedly smug about what I thought...
Wheels Up: A Reverie

Wheels Up: A Reverie

A random encounter with a company name today sent me into a brief reverie: Wheels Up. That’s the New York-based private aviation membership company in the news because it’s sponsoring American Pharoah, the 2015 Kentucky Derby winner and the racehorse favored to win...

Travel Tip: Build a Time-Pocket Habit

On each flight, a business traveler jots an entry into his journal while he waits for the plane to finish boarding. A mother gets her two kids ready for day care 10 minutes before they need to get in the car each morning, so all three can play together for those 10...

I’d Love to Start my Work Day with this Leader

Extraordinary inflight service: Every airline aspires to it, but few pull it off. I’ve written and read a number of articles about how Asian carriers are able to offer a superior soft inflight product. Much is attributed to hiring practices. But that can’t be the...

SFO–TPE, or 777s and a Flat World

Saturday I attended a ceremony to send off United Airlines’ inaugural flight from San Francisco to Taipei. It was a party! United decorated the boarding area with paper lanterns and served dim sum and Chinese-style coffee, while brightly costumed characters...