Fix the Wi-Fi – The Rally Cry for Better Hotel Internet

Hotel Wi-Fi has become a flash point with business travelers (and all guests, really). It’s expected to be free and it’s expected to work. The fact that this so often is not the case is puzzling…and frustrating. Marketing guru and entrepreneur Seth Godin posted...

How – and Why – to Choose a “Fast” Hotel

Travel tip: When speed matters, choose a hotel with self-service, convenient parking and quick breakfast options. Even if it means sacrificing a star. I read Tyler Cowen’s blog post called “If they designed a hotel room just to please me” with...

Hotel Solution: One Way to Get a Better Night’s Sleep

Travel tip: There’s a simple tool in your hotel room that will close up that irritating gap between the drapes. Have you ever noticed that hotel room drapes seem universally unwilling to close fully, so that there almost always is a gap between each side....

Phone Charger Panic

Tip: When you forget your charger, borrow one from the hotel lost and found. Two weeks ago, I had the privilege of interviewing Anthony Melchiorre, whose Travel Channel TV show Hotel Impossible kicks off its fourth season in January. He mentioned that one of his...

The High Stakes of Personalized Service

Imagine checking into your hotel room to find a beautiful pot of your favorite green tea, with a note from the general manager. It’s perfectly tailored for you: Your afternoon ritual is to take a break with tea, and you are delighted to find it waiting for you in your...