How hotel soap can change lives

I’m one to wonder how things work when I travel.  Shawn Seipler is, too. Four years ago, he had a simple question, as he hung out in his hotel room after a day of meetings: “What happens to my used soap?” He noticed that soap is hardly depleted after...

Laptop parade

This week I spent some time on an oddly positioned treadmill in a hotel fitness center. Strangely, the room was just off the lobby and the treadmill faced out to the front desk. So I spent my workout watching the comings and goings in the lobby. (Literally!) The...

Should Hotel Personnel Be Fully “Present”?

In the last month I have stayed in a wide range of hotels–including a five-star resort, a four-star business hotel, a three-star big box new brand, and another that could only be described as a flashback to the ’80s (maybe no stars?). In each case I...

Third time’s a charm

Gary Leff, knower of all things frequent flyer, swears that his most important tip is this: Hang Up, Call Back (HUCB). When a customer service agent doesn’t give you the answer you want–or even the answer you know to be true–politely say goodbye,...