I noticed this tidbit in a recent press release from a new luxury hotel on Mexico’s Riviera Nayarit. [The Four Seasons Resort Punta Mita has] introduced the first Four Seasons amphibious waiters. Beginning at noon, these waiters suit up to deliver different amenities...
Seth Godin wrote a powerful post today on generosity. And I wasn’t surprised that the single example he used to illustrate the opposite of generosity was airlines. And the killer of generosity is bitterness. You may have noticed while traveling on airlines like...
Extraordinary inflight service: Every airline aspires to it, but few pull it off. I’ve written and read a number of articles about how Asian carriers are able to offer a superior soft inflight product. Much is attributed to hiring practices. But that can’t be the...
People who whine bother me. And I hear too much whining about ancillary fees. I believe the unbundling of airfares that occurred in the last few years has been a brilliant development. Airlines are finally gaining some financial stability (which benefits passengers),...
Yesterday I came across a when-the-marketing-department-goes-too-far term: branded salutation. In a blog post this week, Annie Murphy Paul, a journalist who focuses on the science behind learning, writes that Walgreens employees have been instructed to complete...
I am a freelance content strategist, editor and writer with a focus on business travel. In my free time I write fiction. And woven through it all, I am a parent, wife, reader and runner.
Contact me at nancybranka@gmail.com.
I am a freelance content strategist, editor and writer with a focus on business travel. In my free time I write fiction. And woven through it all, I am a parent, wife, reader and runner.
Contact me at nancybranka@gmail.com.
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