When my cab pulled up to Terminal 1 at LAX on Tuesday, I cringed: The line outside Southwest Airlines’ doors snaked down the sidewalk. Bomb scare? Computer system down? Flight schedule bottleneck? I immediately made a beeline for the self-serve kiosks I knew...
In the last month, I have had occasion to fly Southwest eight times, unusual because I have always disliked WN and do everything in my power to avoid it. My distaste, I recently realized, has been based primarily on open seating. Everyone has their airline hot button,...
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ABOUT ME
I am a freelance content strategist, editor and writer with a focus on business travel. In my free time I write fiction. And woven through it all, I am a parent, wife, reader and runner.
Contact me at nancybranka@gmail.com.
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