It Was Bound to Happen Eventually

When my cab pulled up to Terminal 1 at LAX on Tuesday, I cringed: The line outside Southwest Airlines’ doors snaked down the sidewalk. Bomb scare? Computer system down? Flight schedule bottleneck? I immediately made a beeline for the self-serve kiosks I knew...

Southwest Airlines puts civility back into boarding

In the last month, I have had occasion to fly Southwest eight times, unusual because I have always disliked WN and do everything in my power to avoid it. My distaste, I recently realized, has been based primarily on open seating. Everyone has their airline hot button,...