SFO–TPE, or 777s and a Flat World

Saturday I attended a ceremony to send off United Airlines’ inaugural flight from San Francisco to Taipei. It was a party! United decorated the boarding area with paper lanterns and served dim sum and Chinese-style coffee, while brightly costumed characters...

When Cheerless Flight Attendants Offer Cheerful Greetings

Yesterday I came across a when-the-marketing-department-goes-too-far term: branded salutation. In a blog post this week, Annie Murphy Paul, a journalist who focuses on the science behind learning, writes that Walgreens employees have been instructed to complete...

Wi-Fi in the Friendly Skies

If you’re a frequent traveler and I tell you I’m writing this on a United Airlines flight with Wi-Fi, then you won’t be surprised when I tell you I did a little happy dance this morning. (This is a figurative happy dance, of course: Even Economy Plus...