Boeing 747 Nostalgia

One of my most memorable childhood vacations involved two weeks in Hawaii. Aside from the allure of the islands, I suppose the reason it was particularly memorable was because my parents required each child to contribute $100 to the project, no small goal when my...

My Executive Travel Journey

Executive Travel closes its doors today. In thinking about this personal milestone after more than 12 years as the magazine’s managing editor, it strikes me that ET’s tagline, “Savor the Journey,” has never been more appropriate. It’s been a heck of a ride. We...

When Cheerless Flight Attendants Offer Cheerful Greetings

Yesterday I came across a when-the-marketing-department-goes-too-far term: branded salutation. In a blog post this week, Annie Murphy Paul, a journalist who focuses on the science behind learning, writes that Walgreens employees have been instructed to complete...

Social Discomfort at Unanswered Questions

It happened twice last week: the urge to Google in a social setting. The first time was a business dinner, and the conversation centered on travel bucket lists. As a group, we were stumped on the name of a temple in Hangzhou, China. The gentleman seated next to me...

A Sweet Way to Get Great Service

Travel tip: Pack this, and airline and hotel personnel will bend over backwards for you. In honor of Valentine’s Day, here’s a secret weapon that will woo customer service agents faster than Cupid’s arrow: chocolate. Mimi Almeida, a frequent traveler in her role as...