This Hotel Brand “Gets” the Subtleties of Service

At my local retailers like Safeway and CVS, cashiers always ask, “Did you find everything you needed?” I have observed my own behavior: Often there was something I couldn’t find, but I gave up on it a few minutes ago. Most often, I just say, “Yes, I found everything,”...

Rock On, Intrepid Traveler

It doesn’t take a math genius to recognize this formula: stressed travelers + rocking chairs = ahhhhh. I can think of four airports that have done this math with rocking chairs, and I’m guessing there are lots more. Those in the south come by it naturally, where...

When the Company Pays, How Do You Spend?

Traveling on an expense account can shed some light on your relationship with money. During a recent #travelskills Twitter chat (most Fridays, 12 noon EST), this question was posed: What’s one thing you struggle with or want to do better when traveling for biz? One of...

Fire!

Travel tip: Request the seventh floor or lower in a hotel for fire safety. Unless you’re obsessed with a view (and plan to spend enough time in your hotel room to enjoy it), ask for a room on a lower floor of your hotel. Fire truck ladders generally reach 100...

Fix the Wi-Fi – The Rally Cry for Better Hotel Internet

Hotel Wi-Fi has become a flash point with business travelers (and all guests, really). It’s expected to be free and it’s expected to work. The fact that this so often is not the case is puzzling…and frustrating. Marketing guru and entrepreneur Seth Godin posted...